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The point isn't what some website says. The point is that the machines are not working properly, and I have suffered (and wasted uncountable hours) as a result. The fact that neither Caltrain nor Translink has done '''anything''' to resolve this over a '''week later''' is absolutely unbelievable.|||Paul Borokhov|Sat, 26 May 2007 19:03:56 -0700}}
Funny thing was, she responded back immediately...with an out-of-office reply. lol. I heard back from her for real on Wednesday morning finally, with this amazingly insightful text:{{quote|Please advise how and from where you obtained your TransLink card. Thisis apparently when you received the incorrect information concerning itsusage. You could not have received the card from Caltrain, since we nolonger were participating in the program at the time you obtained yourcard. I am also not certain why you are requesting a refund. I assume thatyou only used the Caltrain machines when taking the train, in which casepayment was due.|||Astrid Lindell, Caltrain Customer Relations Specialist|Wed, 30 May 2007 10:23:12 -0700}}Damnit, are they really that dull, or am I really that bad at articulating my point? Is it possibly both? That's a killer potion right there...anyway, unfortunately I didn't get her message until Wed night, so I couldn't get an immediate response from her, but here's what I wrote:[[Image:Translink active.jpg|thumb|An active Translink reader enticing you to "Select destination zone"...com'on, you know you want to do it!]][[Image:Translink Zone 2.png|thumb|...it even shows you how much money it will gladly take off your account!]]{{quote|Hello Astrid, I am amazed at the incompetence of your organization. You see, it doesn't matter where or how I obtained my card. What '''does''' matter is that when I arrived on the platform, I saw that there was a functional Translink reader. I don't know about you, but every reasonable person that I know would assume that since# The reader was on the platform and functional, and# The reader deducted the fare from my cardit was a valid method of payment. You see, payment was '''not''' due since I was kicked off the train. If that didn't happen, we wouldn't even be having this conversation. Let me know if there are any other obvious points that I missed. Just in case you think I'm making this stuff up, I'm attaching some pictures that I took '''yesterday''' that still show the readers being active. Paul|||Wed, 30 May 2007 21:40:34 -0700}}I've inserted the images that I attached into this section (click on them for full versions), so now everyone can see what I'm talking about.