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If you have any further questions or comments concerning your TransLink
card, please contact their Customer Service Center at 1-877-878-8883.|||Astrid Lindell|, Caltrain Customer Relations Specialist|Sat, 26 May 2007 14:02:06 -0700}}
Wow, they really don't get it. It doesn't matter what the website says. What matters is that there's a reader that's deducting money off people's accounts, and they refuse to honor that. Notice, by the way, that they still can't spell my name – shit, copy and paste was created for a reason. I responded to her as follows:
{{quote|Hello Astrid,
To be honest, I couldn't care less whose fault it is that the machines are malfunctioning. What I do care about is that it is '''your''' responsibility to be aware of the malfunctions, and deal with them accordingly. I'm amazed by the customer service you are providing – you are asking me, the consumer that got screwed by a malfunctioning machine, to accept the results given by these malfunctioning machines. If all your VTMs [oops, that's supposed to be TVMs] counted only half the cash that you put into them, whose fault would that be?
The point isn't what some website says. The point is that the machines are not working properly, and I have suffered (and wasted uncountable hours) as a result. The fact that neither Caltrain nor Translink has done '''anything''' to resolve this over a '''week later''' is absolutely unbelievable.|||Paul Borokhov|Sat, 26 May 2007 19:03:56 -0700}}
Funny thing was, she responded back immediately...with an out-of-office reply. lol.