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+ translink response
People who beta test new technology are usually given some sort of reward. In the case of Caltrain, I was punished and am now being told that the matter isn't even your fault and that it's up to '''me''' to resolve the situation. I was expecting better than this. FYI, I will not be riding on Caltrain any longer until you get your fare collection policies in order and take responsibility for your actions.|||Paul Borokhov}}
==Translink's response==
Not surprisingly, Translink wasn't exactly forthcoming in taking blame either. Their response:
{{quote|Dear PAVEL BOROCHOV,
Thank you for using TransLink and for your e-mail.
We really appreciate your feedback and notification but please be reminded that, until end of 2007, TransLink is not active on the Caltrain network.
Notifications were sent out to Caltrain riders few months ago to inform them of the change and Caltrain personnel has been informing their riders that, starting on late 2006, the system could not be used anymore.
Please be informed also that your complain is now logged in our system and therefore visible for Caltrain and MTC management so that appropriate steps can be taken to reduce the inconveniences for the patrons who ride our system.
If you have any questions or concerns, please contact the TransLink Customer Service Center at 1-877-878-8883 (TDD/TTY 711 or 1-800-735-2929).
Sincerely,
TransLink Customer Service Center|||Translink Customer Service}}
Oh yeah, congrats to them for being unable to spell my name correctly even though they had it ''written in an email'' in front of them. lol. I really appreciate their offer to, say, adjust the balance on my account though. Shows that they really care about their customers.
==Notes==
{{reflist}}