She gave me some time to "think about" what I wanted to do. I'm not really sure what exactly she was thinking when she said this, but there wasn't much to think about. I had paid my fare. Since Translink is designed by the great folks at [http://www.erggroup.com/ ERG], <ref>http://www.erggroup.com/projects/sanfrancisco_1.htm</ref> there wasn't a number that I could call that would tell me (for example) the last transaction on my account (what's worse, the balance provided over the phone isn't up-to-date either, but the closing balance for the previous day), and since I didn't have a camera, there wasn't a picture that I could show her demonstrating that the readers were clearly functional (and deducted money off my account!). She threatened to call the cops, and I told her to go right ahead, also asking her to call someone at the Palo Alto station and have them take a look at the card readers. Obviously, she didn't give a flying fuck about what I wanted and just wanted to show who was the boss, so she simply called the cops and considered her job done.