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→Caltrain's follow-up: formatting
Imagine if one day Caltrain decided to stop accepting cash and didn't turn off their TVMs - what would happen? This situation is exactly the same. To correct my balance, '''you''' need to contact Translink directly and tell them exactly what happened. Why would they believe me when I will tell them that I got kicked off the train? All they know is that my fare was deducted from my account. The way I was treated that day was completely unacceptable; the fact that I have to do '''anything''' at all to rectify the situation is absolutely despicable, never mind the countless number of people who were delayed as the train was being held up for the police to arrive. I would like to also mention that the fare inspector on my train took the liberty of informing the passengers that the train was being held up due to a "fare evader," resulting in people flipping me the bird after I got off the train. Let me remind you of one crucial fact: I actually paid my fare.
People who beta test new technology are usually given some sort of reward. In the case of Caltrain, I was punished and am now being told that the matter isn't even your fault and that it's up to ME '''me''' to resolve the situation. I was expecting better than this. FYI, I will not be riding on Caltrain any longer until you get your fare collection policies in order and take responsibility for your actions.|||Paul Borokhov}}
==Notes==
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