I appreciate your offer to adjust the balance on my account.|||Paul Borokhov}}

They come back with this gem. Note that they are still acting like they aren't at fault here.

We are very sorry for the inconvenience that you have experienced and, as stated, we are escalating the issue with Caltrain and MTC management in order for them to take the appropriate steps in order to fix these issues regarding devices who are still turned on.