Caltrain/Translink

My short response to them was

“	Hello, Please be reminded that this message was sent out only once and only to those that were members in November of last year. Those who have enrolled in Translink since have not received any notices. I'm also not sure what you mean by your statement that the service is "not active" since the readers on some stations are very much ACTIVE and will deduct money from your account without thinking twice. Perhaps you would at least lift a finger to look into my transaction history and notice that this was indeed the case. I appreciate your offer to adjust the balance on my account.	”
—Paul Borokhov

They come back with this gem. Note that they are still acting like they aren't at fault here. Template:Quuote